IMPORTANT BOOKING INFORMATION  

​

​​

• WE DO NOT OFFER DIRECT BILLING TO ANY INSURANCE COMPANIES.
   

• FREE CANCELLATION UP TO 24HRS BEFORE YOUR APPOINTMENT. 100% OF THE SERVICE FEE WILL BE CHARGED FOR NO SHOWS OR LATE CANCELLATIONS. 
   

• ADD RESERVATION NOTES IF YOU WISH TO SEE A CERTAIN THERAPIST OR MAKE AN INSURANCE CLAIM. THERAPIST ASSIGNMENT IS SUBJECT TO CHANGE WITHOUT PREFERENCES INDICATED IN THE NOTES. 
   

• DEPENDING ON YOUR PREFERENCES, WE MAY BE REQUIRED TO RESCHEDULE YOUR APPOINTMENT BY UP TO 30 MINUTES BEFORE OR AFTER YOUR REQUESTED TIME.  WE APPRECIATE YOUR UNDERSTANDING AND FLEXIBILITY AS WE STRIVE TO ENSURE THE BEST EXPERIENCE FOR YOU.

​

• A 2%  SURCHARGE WILL BE ADDED TO ALL SERVICES ON GOVERNMENT HOLIDAYS.
   

• A 2.5% FEE WILL BE ADDED TO ALL CARD PAYMENTS. THERE IS NO FEE TO PAY BY CASH OR E-TRANSFER.​​​
   

• SUNSHINE RESORT GUESTS WILL RECEIVE A TEXT MESSAGE WITH A CHECKOUT LINK TO COMPLETE PAYMENT FOR THEIR SERVICES. IF SELF CHECKOUT IS NOT COMPLETED BY 7 PM ON THE DAY OF SERVICE, THE CARD ON FILE WILL BE CHARGED AUTOMATICALLY WITH A 10% GRATUITY. 

​

​