CONTACT US

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PHONE

Tel: 403.985.2200

 

ADDRESS

Bear Street Mall, 2nd floor

220 Bear Street

Banff, Alberta, Canada

 

WALK IN HOURS

EVERYDAY 10AM - 6PM

APPOINTMENT HOURS

EVERYDAY 8AM - 9PM

             

Our Booking & Cancellation Policy

All bookings must be guaranteed with a valid credit card number & expiry date. Last minute cancellations and “no-shows”  leave our therapists with empty appointment times.  Due to this, guests that do not honour their appointments will be charged a cancellation fee.  By providing you credit card details you are verbally agreeing to this agreement and to the charges associated.  

 

Please be advised that to cancel any spa appointment we require a 24 hours' notice to avoid being charged the cancellation fee. For all Massage Therapy appointments cancelled with less than 24 hours' notice, or should the appointment be "skipped", you will be charged a 50% rate of the service you were booked for. For groups of more than 4 or private functions we require 72 hours' notice for cancellations. 

 

It is important to us that our guests understand that the proceeds collected under this policy go directly to compensate the service providers who have lost income due to an untimely cancellation. If you have any questions regarding our cancellation policies please do not hesitate contact us at 403 985 2200.