IF YOU ARE MAKING AN INSURANCE CLAIM?
YOU MUST SELECT A THERAPIST WITH RMT
BEHIND THEIR NAME.
ADD BOOKING NOTES such as :
1. I REQUIRE A RMT FOR INSURANCE
2. I HAVE A MALE OR FEMALE PREFERENCE
3. IT IS A SPECIAL OCCASION
4. I REQUIRE SPECIAL ASSISTANCE
PLEASE NOTE: THERAPIST ASSIGNMENT IS SUBJECT TO CHANGE DUE TO AVAILABILITY. IF YOU HAVE SPECIFIC PREFERENCES FOR YOUR THERAPIST YOU MUST INCLUDE THEM IN THE NOTES OTHERWISE CHANGES MAY OCCURE WITHOUT NOTICE.
CANCELLATION POLICY Please be advised that to cancel any spa appointment we require a 24 hours notice to avoid being charged the cancellation fee. Credit cards will be requested by the Lounge for every booking made. For all Massage Therapy appointments cancelled with less than 24 hours' notice will be charged a 100% rate of the service you were booked for. If you do not show up at all, a charge for 100% of your services will be made to the credit card on file.
For groups of more than 4 or retreat reservations we require 72 hours' notice for cancellations.
Online reservations can be made up to 24hrs prior to the appointment time.
The amount will be refunded in full if you cancel with 24 hours notice.**